- How do I place my produce onto a market?
- Can I place produce onto multiple markets?
- Can I place produce onto different markets at different prices?
- Can I withdraw produce from a market?
- How do I get paid and who pays me?
- Market date or Supply date - what is the difference?
- How many days can I supply my produce?
- Can produce supply be 'rolled over' into the following day?
- Adding supply without having to retype values all of the time?
- Can I copy previous supply details onto a future market?
- Can my staff add supply to a market?
- Can I sell in the future?
- Do I need to organise transport of the goods?
- Who is responsible for the transport costs?
- Can I sell my produce anywhere?
- What happens if the buyer decides not to complete the order?
- What is Logistics?
- Who can use this section?
- Can I ask for quotes from logistics providers?
- Can I assign a logistics provider?
- Can I pay the logistics provider?
- Can I bundle the logistics provider's fee with my purchases?
- Can I track the progress of my orders?
- My produce is not on the list of available produce. What can I do?
- Produce features or requirements are not available. What can I do?
- I need a report in a format that is not available. What can I do?
- I have a dispute with a seller.
- I have a dispute with the buyer.
- I have a dispute with a logistics provider.
- I have a problem with the system.
- I would like to offer a suggestion about the system.
- How do I become a member?
- Do I need to provide any credit card details to join?
- Why do I need to provide a PIN?
- Can I use a social networking credentials to login?
- What if we are not in one of the Business Groups?
- Do I have to register for each type of membership?
- Where can I purchase produce from?
- Can I request a quote from suppliers?
- How do I purchase produce?
- Can I purchase from multiple sellers?
- How do I organise transport?
- Can I pay all of my purchases at the same time?
- How do I pay for my produce purchases?
- Who do I pay for my produce purchases?
- Do I have to accept the offer price?
- Can I negotiate directly with the seller?
- Can I purchase produce in the future?
- What happens if I do not receive my produce?
- What happens if the actual produce is not as described?
- Can I arrange and pay for transportation of the produce?
- Can I pay for transportation with my purchases?
- What if the seller cannot fulfill the order?
- Can I create a standing order?
- Can I merge a standing order with other purchases?
- Can I track the progress of my orders?
- What payment methods are available?
- Why do you use these methods?
- Can I operate an account?
- Do I get separate invoices from each seller?
- How do I track Tax payments and receipts?
- Do I have to generate invoices for each purchaser?
- How do I receive my monies from sales?
What is Trad Pro?
Trad Pro is an online business-to-business (B2B) trading system exclusively for the trading of produce.
Producers trade prior to or during harvest or as future supply providing economical fresh produce reducing wastage and unnecessary expenses.
Provides an integrated logistics system and a single point of access to local, national and global markets.
The trading system has been designed to provide an open and economical environment for all participants.
Trade faster, trade smarter and trade just in time.
Who can use Trad Pro?
Trad Pro is designed for produce growers and suppliers to sell their produce locally, nationally, and internationally to buying agents, wholesalers and/or retailers.
Trad Pro is suited to any size operation from the small farm lot holder up to the global corporation providing extremely economical form of trading and procurement.
Prior to trading on Trad Pro, all members are required to go through a verification process to ensure their authenticity.
You can become a member now here.
What can I trade on Trad Pro?
Trad Pro is designed for the trading of primary produce and in particular perishable goods.
Trad Pro is well suited to the small farm lot holder or fishing vessel providing extremely economical form of trading.
Trad Pro uses a concept of markets to differentiate location and product groups.
The detailed list of all currently operating markets is available by either viewing the world map on the home page or by selecting the Markets menu from the top menu.
The following is a list of produce groups that can be traded on Trad Pro.
- Fruit and Vegetables
- Seafood including freshwater species (Wild and Farm)
- Herbs and Spices
- Cut Flowers and Plants
- Processed Produce
What countries can access Trad Pro?
There are no restrictions on where buyers and sellers reside as long as they can pass our vetting process.
Markets are available in selected countries so if a market does not existing your country you will need to join a market located in the most suitable country and city for your needs.
Markets are located throughout the world. Trad Pro's markets are currently available in Asia, Europe and Oceania. View the available markets on the world map on the home page or select the Markets option from the main menu which will display a panel of all the current markets. Selecting a market will take you to a market page for that country which will detail the general information, current markets and membership information.
What languages are available on Trad Pro?
There are two languages currently available:
The following will be added soon...
- Pidgin English
Not all information is available in all languages.
Any notes added by suppliers or providers are not translated into any other language.
Do you allow for different time zones?
Yes we allow for all time zones and it is important that you enter your time zone correctly during your registration process so that we can ensure that you and other members are aware of the differences in time zones by calculating supply and delivery times to your current time zone and theirs.
How do I place my produce onto a market?
Once your membership has been validated as a seller you will be able to place your produce onto a market or markets.
Placing produce onto a market for sale requires you entering the system and selecting the 'Produce' tab.
On the Market Selector on the left hand side, select the produce type tab under the produce tree, then simply select the produce you want to supply from the list.
In the centre of the page you enter details about your supply and add a photograph or accept the generic photograph of the produce then action the 'Add to Staging' button to add the produce item to your 'Staging list' in preparation for placing onto a market or markets.
Now before you proceed to the next produce item, you may wish to pin most of your previously entered information (such as origin, grade, packaging, audience, etc) so that you do not have to retype it again for future items. Now select your next produce item from the list on the left repeating the above process until you have entered all of your produce supply.
On the right hand side you will see that your staging list contains all of the produce entries you have just entered.
Use this list to review your entries so that you are satisfied that they are correct.
Select the dates for the availability of your produce to be viewed on the market and the actual date for the supply of your produce.
If you want to place your supply onto other markets, then select the markets from the markets list accessible via the market selector toolbar and check all of the markets you wish to place your produce onto taking into account the affect that different time zones will have to your supply date and time.
Upon completion you can proceed to the 'Place Supply' section to display and offer your supplies onto your designated markets.
Can I place produce onto multiple markets?
Yes! You can select any and all markets including those in other countries where you are able to export your produce. Please check any legal restrictions before placing your produce onto other countries' markets. Not all countries may be able to receive your produce and some produce is restricted for export in some countries. We endeavor to mark all of the non-exportable produce but sometimes changes occur without our immediate knowledge. Please be aware of the additional costs that may be incurred in readying your produce for importation into particular countries. Some countries, such as Australia and New Zealand, have very strict requirements for importation of plant and food items to and even within the country's themselves.
Can I place produce onto different markets at different prices?
Yes. You can enter pricing depending upon which audience is viewing your produce. Currently there are 3 modes of audience outside of Europe and four modes within Europe. These are Local, National and International and for EU members Local, National, EU and International. You can enter different pricing, minimum buy quantities, packaging and transport options for each mode. You can set default values for each type of produce you normally supply and these will appear every time you select that produce to create a new supply. You do not have to create these values as the system will create them for you fusing your first supply entry for each produce you place om offer. If you want to price differently for a particular country then you will need to manually alter the supply price for that country's markets and supply as a separate item and manage quantities.
Can I withdraw produce from a market?
Yes. You can withdraw your produce from a particular market or all markets at once. You perform this by setting the expiry date to the current time. You should be prepared to honour any purchases performed prior to your withdrawal of produce except in the cases where it is a legal requirement or the supply will create a legal infringement. Should this scenario occur you will generate a credit to the buyer if they have completed their purchase. Please read the terms and conditions of trading here. to ensure that you do not cause a breach that may result in your suspension or expulsion from the Trad Pro system.
How do I get paid and who pays me?
Trad Pro currently uses Pay Pal for transactions and you will be paid directly from the purchaser via Pay Pal prior to making the produce available to the buyer. We use a parallel payment system whereby a buyer pays for all their current purchases on one order up to a total of 10 unique sellers (not line items). Each seller is paid their proportion of the order when the buyer completes the Pay Pal process. Because you are paid directly from the buyers via Pay Pal you are then directly entitled to any volume discounts that Pay Pal may offer. You pay the proportion of the Pay Pal fees attributed to your sales as determined by your agreement with Pay Pal. For example: You may have an agreement with Pay Pal for payment of fees at 1.5% + $0.30 while another seller may have an agreement of 2.4% + $0.30 with Pay Pal. If your sales total $100.00 and the total order is $200 then your fee will be $1.80 and the other seller's fee will be $2.70. This is an example only. Please confirm your merchant rate directly with Pay Pal. Trad Pro does not take out any fees from order transactions to sellers. . Other payment methods will become available but you will always be paid directly by the buyer and not by Trad Pro.
Market date or Supply date - what is the difference?
The market date is the date that a supply offer becomes visible to any prospective buyers on a market. The supply date is the actual date when the produce will be available for shipping. It is not the delivery date. As an example, a farmer has a crop of carrots growing as at 25th of May that will be ready to harvest on the 14th of June. The farmer would like to sell as much as possible prior to harvesting and knows that they can harvest a maximum of 500kg per day and a minimum of 100kg per day until the 20th of June by which time all of the carrots need to be harvested. It is still a while until the crop can be harvested so the farmer wants to hedge against any unfortunate circumstances so offers some produce now for future supply to gauge the market and secure some sales. The farmer decides to place 250kg on markets for supply on the 14th of June so the market date will be May 26th and the Supply date will be June 14th of the current year. Buyers can now make future purchases of the farmer's carrots. The supply date range must include June 14th for the carrots to be visible to the buyer. There are degrees of risk in future buying but generally no supply means no payment conversely produce supply means full payment. Go here. to view the rules on future sales to understand how and when the buyer pays and when you are paid. For daily harvest supply the farmer in this example would measure the harvest for the current day and place the available produce onto market for supply the following day. If bad weather or other circumstances prevent harvesting that day then the farmer does not enter any produce. The benefits of this feature is that it allows flexibility for both suppliers and buyers. This feature allows the farmer to have flexibility allowing for illness, bad weather or other factors that may affect the harvest while not risking their crop to early harvest, storage costs, spoilage waste and possible low prices due to oversupply or low quality produce. Conversely this feature also allows the buyer to plan ahead and change supplies should their regular supplier suffer supply shortages for any of the previously mentioned reasons or for the buyer to meet increased demand that their regular supplier is unable to fulfill.
How many days can I supply my produce?
In order to promote the highest level of produce quality and freshness across all produce groups, Trad Pro deliberately restricts markets to up to 28 days for supply. Generally most produce should only be shown as being supplied for a day or for a few days to ensure freshness, though some produce such as fruit and vegetables may become available at stages on a daily basis so a longer supply duration is possible. Produce being supplied for long durations may lead buyers to believe that the produce has been frozen or picked green and being artificially ripened prior to delivery. Supply duration should be carefully considered as it is important that the produce is fresh and the available for supply on the day or days that the seller states. To help you determine what produce is available and where it is located, as well as other relevant information, please refer directly to the individual seller/producer profile.
Can produce supply be 'rolled over' into the following day?
No. In order to promote the highest level of produce quality and freshness across all produce groups, Trad Pro deliberately restricts supply to no more than 28 days. Rollover (copying a day's supply onto the next supply day) requires aging of your supply with subsequent price reductions. Produce deterioration depends on factors such as storage type, the actual produce i.e. fish, bananas, roses and the actual expected useful life of the produce. As an example milk will remain unspoiled in refrigeration for several days whereas raw fish will not. Freezing these items though changes their 'lifetime usefulness' though. This feature is more useful for wholesalers who need to clear their stock before spoilage or to make way for new stock. It can be more economical for the farmer not to harvest if demand is weak rather than attempt to supply at low prices that do not even cover costs such as harvesting labour and materials, packaging, storage and transportation costs. Use our costing tool which will be available soon to help you determine the viability of a harvest (including fishing).
Adding supply without having to retype values all of the time?
In Trad Pro, 'Pinning' allows for the speedy entry of supply information. Many values can be 'pinned' which ensures that the pinned values are not reset or changed during the save process. Example of such values are produce origin, grade, package type, pack unit quantity, tax, length or size of produce and number of packs offered. These can be set individually or the whole group set. Pinning a value does not prevent you from editing the value but the edit area does change colour to provide additional visual indication. Be aware if you change a value after pinning it will retain that value until the pinning is removed or the value is changed by you.
Can I copy previous supply details onto a future market?
With Trad Pro, you can Clone an existing and a previous supply on an individual basis but with restrictions. Cloning is available to enable a supplier to copy a previous supply item in the even to the item time on the market has expired prematurely or more produce becomes available for supply. Cloning is provided as an aid for correcting mistakes in supply not as a method for adding supply onto a market. For further information on to Clone your supply, and information on the restrictions, see here.
Can my staff add supply to a market?
Yes. All produce is listed prior to committing to a market on a Staging List. By using a Stage List, multiple users can operate under the same trading entity with differing permissions for supply. System users can be assigned permission to add supply without being able to commit the supply to a market. Each user can view just the produce they have entered or the total produce in the Staging List. A designated manager then has access to all supply contained within the staging list and has the permission to commit the supply to market or markets.
Can I sell in the future?
Yes. This is done by setting the market and supply dates. See What is the difference between the Market date and the Supply date? for further information.
Do I need to organise the transport of the goods?
If you are the supplier you must organise and include in your produce pricing the total cost of supplying your produce to your designated pick up locations, ensuring that these are also correctly packaged and treated according to destination requirements.
Who is responsible for the transport costs?
National, International, and Non-EU, suppliers are normally expected to include the delivery to a major transport distribution point such as an International airport or shipping port. Buyers are expected to organise and pay for shipping costs from the suppliers designated pick up point to their delivery address. To assist buyers and sellers we have provided a fully integrated logistics section that allows you to assign consignments to transport providers or ask for quotations prior then select a suitable provider. If you are able to assign transport providers prior to invoicing your order the cost of the transport can be added to your payment invoice. This way your one payment pays for your produce supply and delivery, saving you time and money. You can still pay for transport providers after invoicing your order but this will require another separate payment to your transport providers.
Can I sell my produce anywhere?
Yes, on the following conditions:
- The produce can legally be sold on the market that you supply.
- The produce can be legally exported from the country of origin or sale if you are selling outside of your area.
- The produce can be expected to survive transportation to the destination if packaged properly arriving undamaged and unspoiled.
What happens if the buyer decides not to complete the order?
For a buyer to ensure allocation of produce selected, they must first lodge a payment via the system or if you have a previous commercial arrangement with a buyer, the buyer must acknowledge and accept these terms. Therefore, if the buyer decides not to proceed with an order then there is no action and the produce will remain on the market. However, once the buyer has processed the payment or agreed to the terms and conditions then the order will appear to the suppliers and the supply availability adjusted accordingly. Trad Pro is not responsible for enforcing any commecial agreements between buyers and sellers but if there is a dispute Trad Pro will attempt to mediate the situation within the scope of Trad Pro's terms and condions located in the legal documents section.
What is Logistics?
With Trad Pro, buyers have the ability to purchase produce from many sellers from many locations world-wide. Trad Pro's logistics is the detailed organization and implementation of the movement of produce from sellers to buyers.
Who can use this section?
Buyers, sellers and logistics providers.
Can I ask for quotes from logistics providers?
Yes. Using the Consignments section you can select providers and request quotations prior to selecting a provider.
Can I assign a logistics provider?
Yes. You can assign an existing logistics provider or you can add a new logistics provider to the system.
Can I pay the logistics provider?
Yes, you can create a payment order and pay the logistics provider using Pay Pal.
Can I bundle the logistics provider's fee with my purchases?
Yes, as long as you have not invoiced your current order. The provider's charges will be included with your produce purchases on the same pro forma invoice and will be included in the seller's payment summary.
Can I track the progress of my orders?
Yes. you can track all orders in the 'Orders' section. Don't forget the tracking system by your logistics provider.
My produce is not on the list of available produce. What can I do?
You can contact us here and provide us with as many produce details that you have here.
We will endeavour to make the produce item available within 24 hours.
Produce features or requirements are not available. What can I do?
You can contact us ant tell us the produce features required here.
We will endeavour to provide the additional produce features available within 24 hours.
I need a report in a format that is not available. Where can I get one?
You can contact us with the details you require in the report format here.
We will endeavour to provide the new report format within 24 hours.
I have a dispute with a buyer/seller/logistics provider.
See the disputes resolution in our terms and conditions here.
I have a problem with the system.
Please contact us here and provide us with as much detail as possible.
I would like to offer a suggestion about the system.
Please contact us here with any suggestions you may have.
How do I become a member?
You register by selecting the 'Register' link on the web page or you can go here.
We do not require you to enter any credit card details or any other financial information to complete the registration process and for you to receive membership access.
This will take you to a page that will require you to enter your name, business trading name, password, PIN and select your preferred product group(s) and business sector (in relation to Trad Pro).
Upon acknowledging the reading of our terms and conditions you can then submit your membership request. An email will be sent to the address you have provided and you will then be able to access the site.
Trading on the site will require you to provide some additional information about your business (tax no, registration number, etc) and provide at least one delivery drop off/delivery pick up address plus one billing address (they can be the same address) and at least one contact number.
We will then proceed to validate your membership which would normally take anywhere from an hour to a few hours but normally well within a 24 hour window.
If you have a Pay Pal account and have provide the relevant information then this will greatly speed up the registration validation process.
Validation is performed to ascertain that you are who you say you are, that your business is a bona fide entity and trading or going to trade in your stated produce areas.
We do not require nor will we perform any credit checks or any personal checks whatsoever.
Do I need to provide any credit card details to register?
No. We do not require you to enter any credit card details or any other financial information to complete the member registration process and for you to receive membership access.
Why do I need to provide a PIN?
Your security is extremely important to us and as an added validation check we will ask for you to enter a PIN whenever you are about to make a payment for produce, a service or to alter any sensitive information stored on your profile such as your Pay Pal identification receiving email.
Please do not forget your PIN as we store your PIN in an encrypted state such that we are unable to decipher it should you require us to retrieve it.
Should you forget your pin we need to reset all your credentials effectively locking your account while we re-validate you and your membership.
We will issue you with a temporary limited access to the system but as validation needs to be performed again you will be unable to perform any transactions.
This process can take up to 48 hours to complete.
Can I use a social networking credentials to login?
No. We love social networking but we need particular business information during member registration that is currently not available using social media logins.
In the near future you will be able to interact on your designated social networking sites through Trad Pro but this will be via the permissions and parameters you set on your Trad Pro membership.
We will not transmit to or use your social media in any way unless you have specifically authorised and then only within the parameters you have stipulated.
What if we are not in one of the Business Groups?
The business groups are used to determine what parts of the system are best suited to your needs.
If you consider that you do not belong to any of these business groups then you should select the one closest to your needs.
You can always alter this group within your preferences once you become a member.
If you are a researcher or observer then drop us an email and we will arrange for access to best meet your needs.
Do I have to register for each type of membership?
No. Once you have initially registered you are free to change your details.
You can register in one group and change at a later time to either include additional membership types or to completely change membership type.
Where can I purchase produce from?
You can purchase produce from any of the markets on the Trad Pro. Markets are located throughout the world. Trad Pro's markets are currently available in Asia, Europe and Oceania. View the available markets on the world map on the home page or select the Markets option from the main menu which will display a panel of all the current markets. Selecting a market will take you to a market page for that country which will detail the general information, current markets and membership information.
Can I request a quote from suppliers?Yes we have a designated section for requesting quotations that makes requesting quotations simple and efficient. When you accept a quotation it can be easily added to an existing order, converted to a standing order or as a standalone order. The choice is yours.
How do I purchase produce?
All produce can be found and purchased by going to the Trading menu and selecting the Market item. Markets are defined by produce group, country and major location hub. (Major location hubs normally has transport facilites for road, sea and air transport) Select the produce group of interest and the markets you wish to trade on and the system will load all of the offer cards fitting your criteria. The market displays the first page of information and you can navigate through the remainder of offer pages to view all offer cards. The offer cards display all of the information and any photos of the produce on offer and provide a purchase section where you can enter your required quantity and active the shopping cart button to add the purchase to your purchase list. Once you have selected all of your purchases you then move to the confirmation section where your order is created. You can continue to add more produce purchases to your order or generate and pay the invoice or confirm your agreement to the sellers terms and conditions depending upon pre-arranged commecial agreements you may have with any of the sellers. If you already have a commercial arrangement with any of the sellers then you confirm or fulfill each arrangement to release the order items purchased from each seller. Upon completion the order is released to the sellers for them to process your purchases. Once an order is released it is closed and no more purchases can be added to it. You can then track your orders progress via you dashboard.
Do I have to accept the offer price?
Not always. You can place a bid at a lower price than the offer price if the seller is accepting bids. If the seller is not accepting bids then you will not be able to edit the proce in the offer card. The seller can either reject your bid, accept your bid, or they may choose to negotiate with you via Barter mode. You will be notified of the seller's response by email and the result will appear in your Open Bids panel of your dashboard if it is rejected or the seller wishes to barter. If the bid is accepted it will appear on your Orders screen under the most recent open order or a new order if there is no currently open order.
Can I negotiate directly with the seller?
Yes. The Barter mode allows you to negotiate directly with the seller. The initial step is for you to place a Bid for the offer and if the seller is willing to negotiate then they will respond with a counter offer and the barter mode will be activated and remain until you both arrive at an agreed price or one of you terminates the bartering process. An example of this can be seen here [link to video].
Can I purchase produce in the future?
Yes. You need to know when in the future you will require your produce. Then you select the appropriate market and set the supply end/to date to the day of supply you require. Any produce available for viewing now and able to be purchased for supply on the date will appear. There are some rules you need to understand and abide by for future sales and these can be read here.
Can I purchase from multiple sellers?
Yes! Trad Pro allows you to buy and pay for produce from multiple suppliers using one invoice.
Can I pay all of my purchases at the same time?
Yes. We provide a 'pro forma' invoice that contains all of your purchases and provides a summary of all the sellers detailing the payment amount required for each seller. You only need to pay the total of the invoice once if there are 10 or less sellers and the funds will be divided amongst the sellers. If there are more than 10 sellers then a split for every 10 sellers is required until the invoice amount has been fully paid.
How do I pay for my produce purchases?
You must pay for your produce purchases in advance. The produce will be removed from market only when your payment has been processed and verified. The supplier will have no knowledge of your order until you have made your payment. We provide the Pay Pal payment system so your funds will be transferred to the seller's account as per Pay Pal's agreement with the seller and their processing policies. Producer Trader is not involved in the payment process other than providing the information on your invoice to Pay Pal and you interact directly with Pay Pal when you are making your payment. Please refer to Pay Pal current terms and conditions for further clarity on their payment system.
Who do I pay for my produce purchases?
You always pay the sellers directly via the Pay Pal payment system. You never pay Trad Pro for your produce purchases.
How do I organise transport of the produce I just bought?
Transport is normally the responsibility of the purchaser. Sellers provide pick-up locations depending upon where you are situated so that you logistics provider can price their services from these locations. Trad Prod provides a logistics section that allows you to request for transport quotations, assign providers and pay for your transport on the same invoice as your produce purchase or on separate invoices if required as well as providing extensive tracking information of your purchases from order to delivery to your location.
What happens if I do not receive my produce?
This depends upon why you haven't received your produce. If you haven't received your produce, first check the tracking status for the missing produce just in case there has been a minor delay of some nature. There may be small delays, such as imported produce needing to clear customs or a flight may have been delayed. If it has been picked up by your transport provider then please contact them for further information. If it has not been picked up and the produce is ready for shipping from the seller(s) then again please contact your shipping agent. Shipping delays and failures should be insured against. Either see your usual insurance company or contact us as we may be able to suggest a suitable insurance company for you. If in the unlikely scenario the produce is not ready to be picked up from the seller on the designated supply date please contact us here immediately and we will endeavor to rectify the situation. For more information, see our terms and conditions. Should we be unable to rectify the problem then we will discuss with both parties the options available to rectify the situation and if these fail then we will take action as laid out in our terms and conditions. Sellers can be banned from the site and removed from the site for miss-representation or avoidable non-supply of produce for a seller. Trad Pro is not responsible for the supply of any produce and is not liable for any non-supply by any party and will not compensate in anyway any party for non-supply.
What happens if the actual produce is not as described?
The actions depend upon the severity of the discrepancy. Grading may differ slightly from region to region and interpretations may also differ slightly. Duration and type of transportation may have an adverse effect on the state that your produce arrives to you. You need to take these factors into account during the buying process and make allowances for these in your buying decisions. In the unlikely event that the produce arrives damaged then you will need to discuss this with your transport and insurance provider. If you believe produce is completely not as described then you will need to gather some photographic proof and immediately contact us. You may wish to contact Pay Pal to dispute the payment to that seller and they may be able to put a hold on that payment depending upon Pay Pal's terms and conditions relevant for your area. For more information, see our terms and conditions.
Can I arrange and pay for transportation of the produce?
Yes. The logistics section enables you to request quotes, assign transport providers and make any payments via Pay Pal.
Can I pay for transportation with my purchases?
Yes, however only if you have not invoiced your purchases. Until your payment has been processed your produce will remain on the market, Therefore to ensure you get the best price for your produce, it may be better to secure your produce before securing your logistics provider.
What if the seller cannot fulfill the order?
In the event a seller cannot fulfill their order due to circumstances involving damage to the produce through fire, theft, vandalism or an act of nature, please see our terms and conditions. If you have further queries, please contact us..
Can I create a standing order?
Yes. This is done in seconds within the system .
Go to the Markets Section within the trading platform and select the help option from the main menu.
Detailed help is provided on how to create and modify a standing (or repeat) order.
Can I merge a standing order with other purchases?
Yes and we encourage you to do this.
Can I track the progress of my orders?
Yes. Every produce item is tracked. Tracking commences from your order creation until you have received your produce. Picking, packing and shipping are all tracked in real-time so you can know at any given time the status of all your produce.
What payment methods are available?
We use Pay Pal which enables you to pay via credit card or if you are a Pay Pal member you can pay using the many methods available to you. You do not have to join Pay Pal to make purchases but then you must have a credit card to complete your purchases. Sellers require a Pay Pal account to receive the full benefits of using the Pay Pal system.
Why do you use Pay Pal?
Pay Pal provides many benefits to both sellers and buyers and is available worldwide. Pay Pal's many benefits can be read here.
Can I operate an account?
Not normally. Trad Pro does not act as an intermediary between sellers and buyers with regards to produce payments. If the seller accepts your trading terms request then we are able to provide the facility to allow the system to be used but this would restrict you to purchase separately from your account sellers and non-account sellers. There may be additional costs and charges applied for this service.
Do I get separate invoices from each seller?
Yes. You can generate invoices on demand from any of your sellers. If your accounting system has a programmable interface we can generate your invoices directly into your accounting package.
How do I track Tax payments and receipts?
To track payments and receipts, go to the Reports section and select the 'Payments' report to generate a detailed listing of the monies you have paid and the amount of tax you have paid.
Do I have to generate invoices for each purchaser?
No, we've done all hard work for you The system will generate these for you on demand from the purchaser. You can also create copies on demand either individually or as a group. If your accounting system has a programmable interface we can generate your invoices directly into your accounting package. Contact us for more information.
How do I receive my monies from sales?
The Trad Pro trading system allows sellers to set trading terms on a per buyer basis. Pay Pal is available for credit card transactions but other options are avqailable on the Trad Pro system. If you have your own online payment gateway then we can redirect the buyer to your gateway for payment, if you already have agreed trading terms with the buyer then these can be confirmed Receipt of your monies will be as per the terms and conditions between you and Pay Pal, your payment system provider or as per your agreement with the buyer. Any payment process queries should be made directly to Pay Pal here. Although you may not receive your monies instantly from buyers you can have the confidence that monies have been secured from the buyer and are in transit to your account.
Who do I contact for support?
Please use the contact us form located here. This instant messaging service that is free for you to use. Depending on your query you will be contacted via either email or phone. or a site visit by one of our representatives or agents or all of these. For sales support contact us here. for contact information in your region. For specific trading queries please submit a contact us form.
What documentation is available for me to view?
In addition to this document there is extensive help system which includes documentation, video clips plus links to other helpful sites and publications.
Do I need training and if so where can I get it?
A little training is helpful. You will be able to find all of our training videos on YouTube in the near future.
Can I provide feedback?
Yes of course! We welcome any feedback. Feedback helps us to identify and make any improvements that will benefit all of our subscribers. System features I can't find my produce on the list of available produce. What can I do? You can contact us here.
Still having problems?
Let us know via the Contact form located here and we will help you further.